Questions and Answers
Q: Are your movers experienced?
Our movers and packers are always experienced, trained professionals. We never use any day labors.
Q: Can I re-schedule my order?
You can re-schedule your order up to 2 days prior to the currently scheduled date free of charge. If you
are rescheduling a job that is less than 2 days away, you will be charged a $20 rescheduling fee.
Q: Do you have insurance?
Yes we do, the moving helpers are covered for $.40lb for each and every move They perform.
Additional insurance may be purchased online at.
http://www.grw-products.com/Cargo%20Insurance.htm and http://www.movinginsurance.com/
Q: Does Movers4hire.com charge you travel/fuel expense for moving workers?
There will be no travel fee charged within a 30 mile radius of a major city (Population of 100,000 or
greater)
Q: Does Movers4hire.com moving labor providers provide moving equipment?
Yes in some cases however policy is. The Customer shall provide the proper equipment and or
supplies (Dollies, Boxes, Pads, Tie Down Straps, Rope, Etc.) needed to facilitate the move. Moving
equipment and or supplies are generally available from the Rental Truck facility. The customer shall
be liable for providing and driving all moving vehicles.
Q: How does payment work?
Reservations are set as soon as the deposit is paid. One of our representatives will call you to confirm
your order. The remaining balance of the cost of your package is due and payable to your movers once
they arrive. Any overages are to be paid directly to your movers.
Q: I need labor tomorrow, can you help?
We can guarantee service if you book more than 2 days in advance. However, if you are booking on a 1
to 2 day notice, there is a $20 \"rush\" fee. Please call if you need a same-day booking (a $40 fee
applies if successful).
Q: Is there an additional charge for packing and unpacking boxes?
No, there is no additional charge for packing and unpacking, although any Packing / unpacking or
assembly / disassembly services must be Communicated at the time of booking.
Q: Is there any extra charge for 2nd or 3rd floor service?
No, there are no additional charges for elevation of goods to 2nd or 3rd floor.
Q: What happens if the job takes more hours than what I requested?
You will be billed the hourly rate stated on your order confirmation, pro-rated to the nearest half-hour.
Q: Is labor the only moving cost I will experience?
Labor represents the majority of the moving expense. However, you should also budget for packing
supplies, such as boxes and tape, and for additional valuation as needed.As well as the truck,
container costs Find moving supplies here these costs can represent as much as 20% of the cost of
labor. Your Move Coordinator can advise you on these and additional questions you may have
regarding costs associated with your move.
Q: Should I tip my movers?
As in other service industries, you may wish to offer your moving crew a gratuity. While there is no set
amount expected, we recommend you tip based on how well you feel your crew performs. Here is a
link for reference. http://www.tipping.org/tips/TipsPageMovers.html If you have additional questions,
please speak with your Move Coordinator at the time of your move confirmation.? Why should I use
your company? Quality, Commitment to excellence, Experience, and Training.
Q: Can I keep moving costs down by having a family member or friend help with the move?
Many people enlist friends and family to help keep move cost down. While this is a good solution for
certain situations, if items are damaged during the move, it's generally difficult to get an insurance
carrier to replace them. If you choose to hire professional movers, your friends and family can be most
helpful in preparing for the move - packing boxes, shoveling a pathway in the snow between the
moving truck and the door, or caring for your pets or children. On move day, you should let the
professionals handle the job entirely - they are highly trained and therefore best suited to carry the
weight and negotiate the difficult access ways. Remember that you're paying your moving crew by the
hour, and generally speaking, having non-professionals on the job alongside them slows things down
and costs you more in the long run.
Q: Are there any "unexpected" moving costs I should be aware of?
Unexpected moving costs often result from a breakdown in communication between the customer and
the moving company. Rushing through the initial booking process can be detrimental to the success
of a move. By taking the time up front to talk to your sales person, both parties will be fully aware of the
specific circumstances they will find on moving day. For example, if you have remodeled your house
since moving in, some of the furniture that went in originally may not come out the same way, and may
require additional labor or equipment. Similarly, if you have assembled furniture within your home
since moving in, special considerations will need to be made to move it out.
Q: How accurate will the cost estimate for my move be?
The best way to ensure that your move comes in on-target with your estimate is to offer as much
information as possible at the time of the estimate - this includes reviewing the inventory taken by the
Sales Consultant for accuracy. Neglecting to mention an ancillary piece of the move at the time of the
estimate does not mean that your move will cost less, but rather that your moving crew will be less
prepared to do it. They may show up with too few movers for what the situation requires, which may in
the end escalate costs.
Q: If I've hired the "professionals," is there any point in purchasing valuation insurance?
Although On Line Moving Labor takes every precaution on a move, damage can occur and it is
important to make sure that your shipment is protected. We recommend first checking with your
homeowner's policy. If your insurance provider does not cover items while in transit or in someone
else's vehicle, or if they only cover against major disasters versus minor damage to individual items,
you should consider purchasing valuation coverage from your moving company. Your Move
Coordinator can help you make a decision about the appropriate type of moving insurance coverage
for your move. Additional insurance found here: Online Insurance and Moving Insurance
Q: Can the kids "hang out" and watch the move?
We recognize that the moving process fascinates children, but for their own safety, we recommend
that they stay with family or friends on moving day. If you do prefer to have them present, be prepared to
supervise them carefully to ensure their safety during an often-frenzied day.
Q: I think my home will close by the first of the month and would like to move as soon as possible
thereafter. Can I move that same day?
Because a complicated process such as a home closure or completion of construction is often
delayed due to unforeseen variables, we don't recommend scheduling your move for the same day.
Save yourself the stress and schedule your move date for several days after your closing date.
Consider booking your move 5-7 days after the estimated time your new home should be available
Q: Our new home is still undergoing construction. Can we still move in?
We understand that the challenges of packing and moving are often amplified by the unpredictable
time frames of construction or renovation. First and foremost, it is critical to inform your move
coordinator as soon as possible of any situation that may affect your move. While our crews are highly
adept at taking optimal precautions for care of new floors, walls, etc., a move can be significantly more
difficult for all involved if there is wet paint or construction still actively occurring. If it is necessary to
keep a move schedule for a particular date, we can effectively work with your needs by grouping boxes
in one room or bringing some pieces into storage until your home is ready. If you prefer to reschedule
your move, we may apply your deposit towards a new date.
Q: I want to do some packing and moving of small items before the movers arrive. What areas
would be most helpful?
Focus on packing, not moving. You'll be amazed how quickly many helping hands - either professional
movers or your friends - can carry all of your boxes. Don't spend time trying to move these items
yourself. Rather, focus on packing boxes, so when the help arrives, you're ready. You should prioritize
your preparation into three areas: Sorting and disposing of unneeded items through garage sales,
donations to charitable organizations, or give-aways to friends and family. While it may be
time-consuming, getting rid of items prior to your move is time well spent. Keep in mind that it isn't
worth paying the movers to move items that you're only going to throw away later. Pack non-breakables
and areas that you don't use often, such as basements, garages and attics. If you have time remaining
to move some items yourself, focus on plants, pictures, collectibles, and highly-sentimental items.
Q: I have some items I'd like to keep, but they won't fit in my new home. Should I store them?
Discuss this with your Move Coordinator. In general, storage is appropriate when you have a plan for
the future of your items. If your items don't fit in your new home but you are only living there only for a
finite period and then have plans to move to a larger home, storage may be appropriate. Or, if your
items are high-value, you may wish to store them. If your items are older or less valuable, consider the
monthly cost of storage versus the replacement cost of the items. It may be more cost-effective to
donate or discard of them now.
Q: I'm on a limited budget, and can only afford to hire professional movers for a portion of my
move. What should I ask them to do?
You'll want the movers to carry heavier, larger items such as bureaus, desks, and sofas. Also, should
any items need to be hoisted into or out of your home, it is essential to leave that to trained movers
versus risking serious injury to yourself. We also recommend that you have the movers pack fragile
items such as china and artwork.
Q: What can I do to ensure that my belongings end up in the correct room?
Pick a labeling system and use it consistently. You can either color code your belongings based on
the rooms at your destination (bedroom red; living room: blue, etc.) or label the boxes with consistent
shorthand to denote their location (DR for dining room, MBR for master bedroom, etc.). If possible,
boxes should be labeled on 3 sides
Q: I've got a lot of paperwork in my home office. Do I need to empty out my filing cabinets?
When the cabinets are made of metal, 2-drawer filing cabinets can be left full. The top two drawers of a
4-drawer cabinet need to be emptied. All lateral file cabinets need to be completely emptied. All
drawers need to be emptied in wood cabinets.
Q: What do I need to do to prepare my appliances for the move?
The moving crew will wrap these items in moving blankets to protect them on the truck. However, you
should make certain that your dishwasher, microwave, and washing machine are empty. Additionally,
movers are not electricians or plumbers - you need to arrange for the appropriate professional to
disconnect your washer, chandeliers, and refrigerator from any electric and/or water connection. Most
importantly, movers are not licensed to disconnect gas.
Q: What should I do with my household plants and garden shrubs?
Such items can be moved if properly packed, but professional movers cannot ensure the safe
transport of live plants, which can be traumatized by motion, temperature extremes, or the time in the
moving truck. Plants cannot be stored. If you are moving overseas, please note that most countries will
not allow the import of agricultural items.
Q: How will the movers know what items to take and what to leave behind?
Keeping the lines of communication open with your moving crew is critical during both the packing and
moving process. If you have some items that should stay behind at your old home and some that go to
your new home, you must clearly mark which is which. In order to avoid inadvertently leaving
something behind or discarding a valuable item, your moving crew will move ALL items in your home,
unless instructed otherwise. It is your responsibility to walk through your old home and do a final
check for any overlooked items before the moving truck departs for your new home.
Q: What should I do with the food in my refrigerator and other perishables?
Arrange for a cooler to transport such items. Your refrigerator cannot be moved with food in it.
Q: What if I haven't finished packing by my scheduled move day?
It's very common to underestimate the volume of items that need to be packed for a move. Frequently,
people simply overlook many of their possessions until it is time to dig into the far reaches of the
basement, attic, or garage. Other times, you may anticipate having more time available to pack or
more helping hands than is the actuality. For the above reasons, we strongly recommend following an
organized packing plan and leaving significantly more time than you think you'll need for packing. If
your move day is rapidly approaching and it becomes clear that you will not be fully packed, it is critical
that you inform your move coordinator as soon as possible. He or she can work with you to make the
best possible "plan b" for packing. This may mean having a Online Moving Labor crew finish up your
packing or, if you have the flexibility, pushing back your move date in order to allow more time to pack. If
you have a only a small quantity of items left to pack, your crew can often complete this on move day;
however, it is important to understand that this will add time to the job and, therefore, add to the total
cost of the move.
Q: Can the crew members arrange the furniture to my liking in my new home?
Absolutely. However, please remember that on moves you are charged by the hour, so a significant
amount of time spent rearranging the furniture will add to the total cost of the move. Having a plan in
mind before arriving at your new home can save time and money.
Q: I've got a few prized possessions that I want treated with extra-special care. How can I
guarantee this?
For your own peace of mind, you should consider moving jewelry and other small valuables yourself in
your personal vehicle. As for larger valuables, point these items out to your moving crew. Awareness
breeds care and you should feel confident that your movers will pay special attention to any items you
have designated as having high monetary or sentimental value.
Q: Do the movers take time off for lunch? Do I need to provide lunch for them?
Moving is a physically taxing job and the crew needs time to eat during the day. On a local move, any
time that they spend eating lunch will be deducted from your bill. As for providing lunch, it is certainly
not required, though it is very much appreciated by the crews. Having the crew stay in your home for
lunch may also make for a slightly shorter move day, as they will be able to eliminate time getting to
and from a local restaurant.
Q: I'm scaling down to a smaller home. I know my furniture will fit. Does that mean I'm all set?
Unfortunately, possibly not. Many people overlook the space that smaller items such as knickknacks,
photos, CD collections, books, spare clothes, etc., will take up. If in doubt, you may wish to consult with
an architect, interior decorator, or a professional organizer with experience in evaluating space.
Q: Can the moving company dispose of excess trash?
Yes, but there is a charge for items taken to the waste disposal location, which includes the labor
involved in driving to and from the location as well as a fee imposed by the management of the waste
disposal location.
Q: Is it possible to move during inclement weather?
While it may be more pleasurable to move on a warm, sunny day, professional movers are prepared
to move during rain, sleet, or snow. They come equipped with supplies to keep your belongings safe
from the elements. However, in order to keep costs down, we recommend that you shovel or rake or
otherwise clear the access ways in preparation for their arrival, rather than paying your moving crew for
the time it takes to remove such obstacles.




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